Updated 12/01/2023

Privacy policy

 

About us

Acx.ba is an online service offering cryptocurrency exchange services and is located at www.acx.ba. Acx.ba informs you about our policies regarding the collection, use, and disclosure of personal data that you provide while using our site or the services it offers. We use your data to provide and improve the user experience on the site. By using our site, you accept the collection and use of information in accordance with this policy. The privacy policy of acx.ba complies with the GDPR of the European Union.

Internet Cookies

Cookies are small pieces of information that your browser stores on your computer’s hard drive. Cookies are read only by the server that placed them and cannot perform tasks such as running programs on your computer, installing viruses, or collecting your personal information. You can be assured that no personal data about you is collected or stored in the cookies set by the website, and as a result, they cannot be passed on to third parties. Cookies enable us to provide you with a better and more efficient service and to personalize your experience on our site. None of this information is passed on to third parties and is used solely by us to provide you with a better user experience on our website. Using these types of cookies does not collect any personal data about you. Our advertising server may also set a cookie. These cookies are used to track the effectiveness of the content we serve on our website, and using these cookies does not collect any personal data about you nor are these details shared with third parties. Most web browsers automatically accept cookies. Of course, by changing options on your web browser or using certain software programs, you can control how and whether cookies are accepted by your browser. Acx.ba supports your right to block any unwanted internet activity, especially unscrupulous websites. However, blocking acx.ba cookies may disable certain features on our website and prevent you from purchasing or using certain services available on the site. Please note that it is possible to block cookie activity from specific websites while allowing cookies from sites you trust, such as acx.ba. The site uses internet cookies and similar visitor tracking technologies to monitor site activity to improve the service we provide. Cookies are sent to your browser from the website and stored on your device, making the blog loading process shorter, and Google Analytics recognizes you as a “returning” user. Cookies like “_ga”, “_gid”, “gat_gtag_UA” and “ga” are used to collect and analyze visits. When it comes to analyzing visits and collecting similar data through scripts, the site currently uses Google Analytics. Each user can instruct their browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some features on the site. The site uses the following cookies to improve the user experience:

  • Session cookies – Used for the high-quality operation of the site;
  • Preference Cookies – Used to remember your preferences and settings;
  • Security Cookies – Used to improve site security.

Personal Data

The platform will only collect personal data that is necessary for providing services and performing transactions. While using the site, you may be asked to provide certain personal data that can be used to contact or identify you (name and surname, contact phone, email, home address, date of birth) to use certain features on the site. Personal data, when necessary for the use of certain site features, will only be requested through a form that you voluntarily fill in. Personal data will be used only for the purposes for which they were collected and in accordance with user consent. Any change in the purpose of use will require renewed user consent. The platform will use personal data to provide customer support, perform transactions, ensure account security, analyze user behavior, and improve platform services. All personal data you enter or are collected in any way described in this site’s Privacy Policy will be encrypted at the time of collection and will only be available as plain text to the site editor if you have personally and voluntarily entered your data into the form. In all other cases of data collection, you retain anonymity, such as with Google Analytics visit analysis. Additionally, information about access and use of the service may be collected. This usage data may include information such as your computer’s IP address, browser type, browser version, the time and date of your visit, the time spent on the site, the type of device you use, and other diagnostic data. The site collects, processes, and uses data for the purpose of:

  • Providing better quality content on the site
  • Enabling safe use of the site and its content
  • Notifying about any changes
  • Providing access to the site’s interactive features
  • Providing support and contact
  • Improving the user experience on the site
  • Detecting, preventing, and resolving technical issues

Your data, including personal data, is transferred and stored on the Globalhost infrastructure, located in Bosnia and Herzegovina, in accordance with the Data Protection Act. It is emphasized that all necessary steps are continuously taken to ensure that your data is stored encrypted, protected, and transmitted exclusively via the SSL security protocol. Your consent to this Privacy Policy represents your agreement to this transfer.

Data Recording

Session data consists of items such as IP address, operating system, and the type of browser software used, as well as the activities a user engages in while on our site. We collect session data because it helps us analyze things like the items visitors are most likely to click on, how visitors navigate the site, how many visitors access various content on the site, how long visitors stay on the site, and how often they visit. It also helps us diagnose problems with our servers and allows us to better manage our systems. We may also use some session data, such as the content you visited on our website, to send you emails targeting content that might interest you unless you have previously opted out of receiving such messages. All collected personal data will be securely stored, and access to that data will be limited to authorized persons who are obligated to maintain confidentiality. The company will apply appropriate technical and organizational measures to prevent unauthorized access, loss, theft, or damage to data. Personal data will be retained only as long as necessary to achieve the purpose for which they were collected, unless laws or regulations require a longer retention period. Information about access and use of the service may be collected. This usage data may include information such as your computer’s IP address, browser type, browser version, the time and date of your visit, the time spent on the site, the type of device you use, and other diagnostic data.

Purpose of Data Collection and Use

The site collects, processes, and uses data for the purpose of:

  • Providing better quality content on the site
  • Enabling safe use of the site and its content
  • Notifying about any changes
  • Providing access to the site’s interactive features
  • Providing support and contact
  • Improving the user experience on the site
  • Detecting, preventing, and resolving technical issues

Data Transfer and Flow

Your data, including personal data, is transferred and stored on AWS infrastructure, located in Bosnia and Herzegovina, in accordance with the Data Protection Act. It is emphasized that all necessary steps are continuously taken to ensure that your data is stored encrypted, protected, and transmitted exclusively via the SSL security protocol. Your consent to this Privacy Policy represents your agreement to this transfer.

Legal Conditions for Data Disclosure

Your data may be disclosed to a third party, namely the court, prosecution, and police or security agency, only in the following cases:

  • To fulfill legal obligations
  • To protect and defend the rights or property of the site
  • To prevent the commission of an offense or crime related to the site’s content
  • To protect the personal safety, rights, data, and freedoms of others
  • To prevent any illegal and unlawful action

 

Providers and Software

To function optimally and provide the best possible service, the site uses various services. In this regard, your encrypted data is stored, transferred, processed, and analyzed through third parties, with all measures taken to ensure that these third parties cannot identify and disclose your personal data. The most important providers and software we use are:

  • Modulus
  • Ledger Bytes
  • Fireblocks
  • SumSub
  • Chainalysis
  • Banxa
  • Google Analytics

 

Other Sources

The site will contain content from other sources; all given content not owned by the site will be marked and linked to the owners as the source, and responsibility for the given content lies with the content author.

Contact

All your questions and suggestions can be sent to the email: [email protected] or to the phone number +38766888495.